SUPER AGENT delivers a super level of efficiency and automation during peak times, in response to unexpected call volumes or when you’re resource constrained. Calls are directed through our SUPER AGENT and using this smart technology (and over 10 years experience) we can take your customer through the same process as your contact centre, escalate where needed and reduce the need to contact back by up to 80%.

  • Voice forms
  • Transcribed calls
  • Multiple workflows
  • Escalation alerts
  • Raise a ticket
  • Turn phone call flow into workflow
  • Smart alerts generated from keywords
  • Integration friendly