Welcome to BigEars. Our mission is to deliver rich customer voice feedback that’s easy to share and impossible to ignore. Our clients come to us because they want to build a truly customer-centric culture. The feedback we gather is used to encourage empathy, challenge assumptions, and break down the departmental silos that can lead to poor customer experience. 


Customer Radio by BigEars

What our clients say:

“I was impressed with the fact that I put something fairly challenging in front of the team at BigEars, and they came to the party in all regards. The survey was up and running in a couple of weeks. It was great to see a service provider really match the pace that we needed. When you rush things they don’t often come off well but this did – there was a lot of communication and a lot of guidance.”

Matt Fuller, Operations Manager, Loyalty NZ


“It’s the energy and the passion that you get from BigEars. If you weren’t excited about understanding your customer before talking to BigEars, you certainly will be after.”

Catharine Allford, Customer Journey Manager, Cabot Credit Management


“Process-wise it was superb. The time BigEars took to understand where we were coming from and what we wanted to achieve made the whole decision to undertake the pilot really easy. It didn’t feel like a sell, it actually felt like we were in partnership.”

Jaime Dyhrberg, Service Development & Improvement Manager, Wellington City Council


Customer Radio by BigEars

What customers say:

About BigEars


Customer Radio Logo

Contact details for Julia Forsyth (NZ) and Steve Berry (UK) are displayed below:

Postal Address: Level 2, 10 Cambridge Terrace, Wellington, 6011

Phone (NZ): +64 27 298 9807 – Julia Forsyth

Phone (UK): +44 747 510 3772 – Steve Berry

Email us: The team at BigEars