BigEars was the world’s first company that put real customer voice into digital customer experience programmes - helping businesses listen to their customers, create human connections and succeed worldwide.
This proudly Scottish social-butterfly flew to Wellington and stayed. A photographer, networker, and blue-sky thinker, Julia fits more into her day than most do in a week. Add to the list mother of three, reluctant gym-bunny, and ultra-rapid dog-walker.
This innovative entrepreneur enjoys finding solutions to everyday problems – even ones we didn’t know we had. The problem-solving continues at home, where on any given day, you might find him dismantling a chimney brick-by-brick, or sewing ribbons onto ballet shoes.
Grew up in Ireland, calls Wellington home. Passionate about family, travel and continuous learning. Always positive and will find a creative solution in any situation. Favorite part of the job is being able to contribute to the success of businesses and people.
30+ years working with blue chip organisations on, employee and CX. Stephen has written 4 books and is a Global Thought Leader & Speaker on customer experience and creator of Customer Needs Solution methodology.
This father-of-two juggles a dizzying array of clients and campaign set-ups with both charm and ease. Stu’s other talents include wargaming, cycling, and delighting his daughters with a mean pork roast.