About Bigears

Listen to your Customers

BigEars was the world’s first company that put real customer voice into digital customer experience programmes - helping businesses listen to their customers, create human connections and succeed worldwide.

Meet the team
BigEars Team

Meet the Leadership Team

We have offices in Wellington, New Zealand and London, UK.
Julia Forsyth
Julia Forsyth
Co Founder

This proudly Scottish social-butterfly flew to Wellington and stayed. A photographer, networker, and blue-sky thinker, Julia fits more into her day than most do in a week. Add to the list mother of three, reluctant gym-bunny, and ultra-rapid dog-walker.

Mark Forsyth
Mark Forsyth
Co Founder & CTO

This innovative entrepreneur enjoys finding solutions to everyday problems – even ones we didn’t know we had. The problem-solving continues at home, where on any given day, you might find him dismantling a chimney brick-by-brick, or sewing ribbons onto ballet shoes.

David Gaffney
David Gaffney

Grew up in Ireland, calls Wellington home. Passionate about family, travel and continuous learning. Always positive and will find a creative solution in any situation. Favorite part of the job is being able to contribute to the success of businesses and people.

Stephen Hewett
Stephen Hewett
Senior UK Advisor

30+ years working with blue chip organisations on, employee and CX. Stephen has written 4 books and is a Global Thought Leader & Speaker on customer experience and creator of Customer Needs Solution methodology.

Stuart Davidson
Stuart Davidson
Operations Manager

This father-of-two juggles a dizzying array of clients and campaign set-ups with both charm and ease. Stu’s other talents include wargaming, cycling, and delighting his daughters with a mean pork roast.

Awards & Award winning relationships

We're proud to have won the following industry awards:
Asia Pacific Winner
UK Customer Satisfaction Winner
Business Excellence
Excellence in Business Support
Inspiring Businesses

What our clients say

Amber Schofield Newday

"Hearing the emotion in their voice
emphasises the customer experience like other types of Voice of Customer insight
isn’t able to"

Amber Schofield

Customer Outcomes

"There is no bullshit or bluster, just real people helping solve real problems"

Matt Fuller Racetech
Matt Fuller
Delivery Manager

“By the simplicity and power of the customer voice, we have considerably grown our desire to understand what our customers want from us.”

Deborah Green Cabot
Deborah Green
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