Bigears is the world’s first company that specialises in incorporating human voice into customer experience programmes. We really put the “voice of the customer” into the boardroom and back it up with all the quant data you need to make any and all business decisions.
Voice and storytelling are the reason Bigears exist and what makes it so special! With a PhD in Speech Technology and a Masters in linguistics, husband and wife co-founders Mark & Julia founded BigEars with an optimistic and human-centered mission: To help a quant-saturated market find a human connection.
Slowly the market is waking up to the importance of authentic feedback that gives the “why” behind the data. You cannot get any more authentic than real customers talking about their actual experiences and feelings. When people talk they use stories, providing rich insights and delivering real emotion, unlike anything you’ll find in a quantitative dashboard or sentiment analysis.
Bigears has developed the necessary technology, tools, and methods that make it possible for a company’s customer experience programs to ask “why” in any channel, allowing real voice to be captured if the respondent so chooses. They also created an easy-to use platform where all this qual and quant data live together making it easy to truly humanise CX programmes while allowing customers to have their voice.