Customer surveys are not necessarily a good customer experience.
Great article from Neil Hoyne about the power of asking for positive feedback. The Power of the Positive Ask https://www.linkedin.com/pulse/power-positive-ask-neil-hoyne/ Totally agree with Neil…..putting your best foot forward applies to many situations, and gathering customer feedback is no exception. In fact, companies can influence future customer behavior simply by directly asking for positive feedback! When..
Summary of an excellent article by Emmet O’Briain
An example of a company taking brevity too far in their customer survey.