May 2, 2017

A traditional IVR Survey is like talking to this guy

This guy is Mr Traditional IVR Survey. You don’t want to talk to him.

We’ve probably all been faced at some time or other with an IVR survey that looked a bit like this guy. In fact this guy is what gives IVR surveys their bad name. You know his style: he’ll make you jump through a whole lot of hoops, ask you to repeat your name and birth date at least twice, send you digging through your handbag for a number on the back of a crumpled receipt, and just when you think you’re about to have your say, he’ll forget who you are and cut you off.

Banish this guy forever.

With a BigEars survey there are no hoops, no unnecessary detours, no repetition – just warm, intuitive dialogues that get your customers talking and deliver maximum insight. Clever branching really does make a BigEars survey feel like a conversation – so much so that we regularly hear customers chatting away to the survey like it’s an old friend, laughing, crying, cracking jokes, digressing, even shouting! And that’s the secret to a BigEars voice survey – it gains all the rich customer insight you’d want from a survey but it leaves your customer feeling valued and connected, like they’ve had a conversation and really got something off their chest.

So forget traditional IVR. We certainly have.

May 2, 2017