ensuring a good customer experience

6 ways to Improve your Customer Surveys

If you were CEO and could sit down to have a conversation with any of your customers, what would you ask them?   Chances are you would not ask them to rate their interactions or if would they recommend to a family or friend. But you might be interested in what is most important to..

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Ask and you shall receive

Ask and you shall receive….

Great article from Neil Hoyne about the power of asking for positive feedback. The Power of the Positive Ask https://www.linkedin.com/pulse/power-positive-ask-neil-hoyne/ Totally agree with Neil…..putting your best foot forward applies to many situations, and gathering customer feedback is no exception. In fact, companies can influence future customer behavior simply by directly asking for positive feedback! When..

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