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Privacy Policy

BigEars is committed to protecting your privacy. We have established this Privacy Policy and are providing it to you so that you can understand the manner in which we collect and use your information and the efforts we use to protect it.

Personal Information Collected – BigEars recognises the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This may include, but is not limited to, a first and last name, a physical address, an email address, or a phone number. If you are visiting our site to browse or find information about BigEars services, you do not need to provide any personal information. If you require additional information, however, we may collect this information so that we can provide you with the information you requested.

Automatic Information Collected – Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. We review these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behaviour or illegal conduct we do not trace specific user sessions.

Personal Information Use – BigEars uses personal information provided by you so that we can service your account. Also note that we may need to transfer that information to our agents or employees of our service providers. We will not sell or trade your information to unrelated third parties. When you submit a request you will receive an email confirmation from our system. As your request status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We may also periodically send you email notifications concerning products or services. Any such notification will include instructions for opting out of future mailings.

Third Parties – We may partner with other third parties to provide various services. When you sign up for these services we will share required personal information that is necessary for the third party to provide the service to you. We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf. It is also against our policy to sell or trade information collected online without consent. We may, however, release personal information if we are legally required to do so. If we are legally compelled to release information to a third party, BigEars may or may not notify you of this release. Notification will be at the discretion of BigEars and will be based on the nature and conditions surrounding the release of information.

Supplemental Technologies – Our website uses cookies, session identifiers, JavaScript(tm), and browser detection technology to provide consumers with a more pleasant online experience. Many browsers provide consumers with the ability to disable some or all of these technologies. Disabling them, especially in the case of JavaScript(tm), may prevent you from viewing some web pages. Note that the cookies we use do not place any personally identifiable information on your computer.

Confidentiality and Security – BigEars takes reasonable steps to ensure that your information is protected. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.

Compliance – This privacy policy complies with ecommerce industry best practice guidelines. If you have any questions or concerns about this policy please contact us using the information provided below.
Please direct all privacy/usage related questions and concerns to the following address: privacy@bigears.com.