This guy is Mr Traditional IVR Survey. You don’t want to talk to him.
We’ve probably all been faced at some time or other with an IVR survey that looked a bit like this guy. In fact this guy is what gives IVR surveys their bad name. You know his style: he’ll make you jump through a whole lot of hoops, ask you to repeat your name and birth date at least twice, send you digging through your handbag for a number on the back of a crumpled receipt, and just when you think you’re about to have your say, he’ll forget who you are and cut you off.
Banish this guy forever.
With a BigEars survey there are no hoops, no unnecessary detours, no repetition – just warm, intuitive dialogues that get your customers talking and deliver maximum insight. Clever branching really does make a BigEars survey feel like a conversation – so much so that we regularly hear customers chatting away to the survey like it’s an old friend, laughing, crying, cracking jokes, digressing, even shouting! And that’s the secret to a BigEars voice survey – it gains all the rich customer insight you’d want from a survey but it leaves your customer feeling valued and connected, like they’ve had a conversation and really got something off their chest.
So forget traditional IVR. We certainly have.